Return Policy for Shipped Artwork
Each piece of artwork is made by hand, with natural variation that reflects the materials and processes involved. We celebrate these nuances, as they are part of what makes handmade work unique. However, if you are not completely satisfied with your purchase, please review our return policy below:
Eligibility for Returns
Returns are accepted within 14 days of delivery.
Artwork must be returned in its original condition and original packaging.
Custom or commissioned pieces are non-returnable unless damaged in transit.
Please Note
Due to the handmade nature of each piece, slight variations in texture, form, and glaze are to be expected.
Colors may appear differently depending on your screen settings. We make every effort to provide accurate photos, but we cannot guarantee exact color matching.
Return Process
Contact us at [your email or contact form link] within 14 days of receiving your artwork. Please include your order number and reason for return.
Once approved, you’ll receive return instructions and the return shipping address.
Return shipping costs are the responsibility of the buyer unless the artwork arrived damaged or there was an error on our end.
Damaged Artwork
If your artwork arrives damaged:
Notify us within 48 hours of delivery.
Please include clear photos of the damaged item and packaging.
We’ll offer a refund or replacement once the damage is confirmed.
Refunds
Refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item.
Shipping fees are non-refundable unless the return is due to damage or an error on our part.
Non-Returnable Items
